Because every item is printed just for you, and many are personalized, we can’t accept returns or exchanges for change of mind or the wrong size. Please check the size chart on each product before ordering.
If something is wrong, we’ll make it right
If your item arrives damaged, defective, or misprinted, or you received the wrong item, we’ll send a free replacement or give you a refund.
Just email support@theseasonshelf.com within 30 days of delivery with:
- Your order number
- A clear photo of the problem
- A photo of the label or packaging, if possible
You don’t need to send the item back.
Personalized items
We print your photos and text exactly as submitted. We can’t offer refunds for spelling mistakes in names you entered, or for blurry prints caused by a low-quality photo. If your photo looks too small or blurry to print well, we’ll email you before printing.
Cancellations and changes
Orders go into production quickly. If you need to cancel or change your order, email us within 2 hours of ordering and we’ll do our best. After production starts, we can’t cancel or change it.
Refunds
Approved refunds go back to your original payment method within 5 to 10 business days.